Returns & exchanges.
Thirty days to decide, free returns in the UK, and exchanges that go out the same day yours reaches us.
How it works
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1
Tell us within 30 days
Message us with your order number and say whether you want a refund or a different size. Thirty days runs from the day it arrives.
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2
Post it back
We’ll send a prepaid label for UK returns. Put it back in the box it came in, tags still on, and drop it at any post office.
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3
Exchange or refund
Exchanges go out the same day yours reaches us. Refunds land back on your card within three to five working days of us receiving it.
Exchanges don’t make you wait twice
Tell us the size you want and we’ll set it aside before your return even arrives. As soon as it lands with us, the replacement goes out.
What we can take back
- Unworn, with the tags still attached.
- In the original box, so it survives the journey back.
- Within 30 days of arriving with you.
We can’t take back anything that’s been worn out, altered, or had letters and embroidery added. Custom and team orders are made to your spec, so those are non-returnable unless something is wrong with them.
Costs
If something’s wrong with it
Send a photo and your order number. If it’s a fault in the making, we’ll repair it or replace it, whichever you’d rather, and we cover postage both ways. That applies well beyond thirty days. We made it, so we stand behind it.
Ordering two sizes to compare is fine, and common. Delivery details are on the delivery page.
Need to start a return?
Message us with your order number and the size you’d like instead. We’ll send a label and set the replacement aside.
Free UK delivery
Tracked and signed for, out the door in 2–3 working days.
30-day returns
Unworn, tags on, back to us free of charge. Exchanges for a different size are same-day.
Shipped worldwide
Duties calculated at checkout for the US, EU, Canada and Australia. No surprises on delivery.