Frequently asked.

Yes. Order both, keep the one that fits, and send the other back within 30 days unworn with tags on. Exchanges for a different size are handled same-day.

All major cards, Apple Pay, Google Pay, Shop Pay and UnionPay. Everything is processed securely at checkout — no account needed.

If it hasn’t shipped yet, yes — message us and we’ll change the size or colourway, or cancel it outright. Once it’s out the door, it becomes a return.

Check the size guide against a jacket you already own. The fit is true to size and consistent across every colourway, since it’s all cut from the same pattern.

It’s one unisex fit, sized XS to 3XL. We didn’t cut a separate women’s block — the pattern is the pattern.

Size up if you want room for a hoodie underneath, size down for a closer, cropped look. Either way, it’s a 30-day return if it’s wrong.

No. The wool is pre-shrunk before cutting, and the lining is taped at the seams. Machine washing still isn’t a good idea — see how to clean it below.

UK orders go out the door in 2-3 working days, tracked and signed for. You’ll get a tracking link the moment it ships.

Yes, worldwide. Duties and taxes for the US, EU, Canada and Australia are calculated and paid at checkout, so there’s nothing to pay on delivery.

Free, UK and international. There’s no minimum spend and no hidden charge at checkout.

30 days from delivery. The jacket needs to be unworn with the tags still on.

Send the original back and we’ll get the new size out same-day once it arrives — no need to wait for a refund first.

Email us a photo and we’ll sort it — replacement or refund, your choice. Every jacket is inspected before it ships, but mistakes happen.

24oz melton wool body, full-grain cowhide leather sleeves, quilted satin lining. Nothing bonded, nothing printed on.

Spot clean where you can. For anything more, take it to a dry cleaner who knows leather — the wool and the cowhide need different treatment.

Yes, and that’s the point. Full-grain cowhide scuffs and softens with wear instead of peeling like a coated or corrected leather would.

24oz melton is a genuinely heavy wool — warmer than most winter coats. Layer underneath and it’ll see you through a UK winter fine.

Yes, but that side of the business runs separately from the ready-to-wear jacket. Get in touch and we’ll quote chenille letters or embroidery direct.

Since 2011, that’s been most of what we make. Universities, clubs and teams — reach out with your colours and numbers and we’ll take it from there.

There isn’t a strict one, but custom runs are made to order with a six-to-eight week lead time, so they suit teams and groups better than single pieces.